Frequently Asked Questions

 

BEFORE YOU ORDER


 

HOW MANY MATS DO I NEED FOR MY SPACE? 

Our mats are approximately 21.5 sq ft. To find an estimate of how many mats you will need for your space, multiply the length by the width (in feet) of your space to get your total square footage, then divide that by 21.5 and round up the total. This will give you an approximate total number of mats you will need for your space. For more exact dimensions or to account for customizations, please speak with a Zebra sales representative. 

WHAT PRODUCTS CAN I CUSTOMIZE FOR MY SPACE?  

We can customize the size of mats and the logo/image that is printed on them. We can customize the color, print, and size of wall pads. We also offer customized colors and printing on bags, pole pads, bumper pads, and corner pads. Custom size bag racks are also available. Please note that customized products do increase the lead time, in some cases significantly. Some customized products also require quantity minimums. Please contact a Zebra sales rep for more detailed information.

CAN I PUT MY LOGO ON PRODUCTS?  

Yes, we can put your logo on our mats, wall pads, bags, bumper pads, corner pads and pole pads. We will need your logo in an .AI or .eps in fully vectored format including font file. 

WHAT TYPE OF SURFACE SHOULD THE MATS BE INSTALLED ON?  

Our mats are best installed on concrete, hardwood, plywood, or tile. They can be installed on carpet but you will want to lay a layer of thin plastic visquine down. 

WILL FITNESS EQUIPMENT OR OTHER EQUIPMENT DAMAGE MY MATS? 

Any equipment with a sharp pointy edge will puncture the vinyl on the mats and void the warranty. Items like dumbbells, kettlebells, and free weights with sharp pointy edges can potentially damage the mats. The mats are designed to have a level of elasticity to protect humans and balance. Sensitive equipment should not be used on the mats. Items like medicine balls, slam balls, rounded kettle bells, and sand weights can all be used on the mats with no issues. If you need to put anything on the mat, always use a layer for protection (such as rubber flooring). 

ARE SHOES OKAY ON THE MATS?  

Yes, clean indoor tennis shoes or wrestling shoes are okay on the mats. However, they can cause scuffing, which will not be covered under warranty. 

CAN ZEBRA INSTALL MY PRODUCTS?  

99% of our customers install our products themselves using the instructions available on our Resources page, or find a local expert to do the installation. In some cases, Zebra may be able to install your product, but installation costs vary widely. Please contact a Zebra sales rep to get an installation quote. 

RECEIVING & INSTALLING YOUR ORDER

 

WHAT IS THE ORDER PROCESS 

Orders are typically processed within one business day. If the item/s are in stock and require no customization or manufacturing, they will be shipped within 2-3 business days after processing.  

WHEN WILL MY ORDER SHIP?  

Your sales order confirmation will have the estimated ship date based on stock availability, manufacturing, and the products ordered. We use an estimated shipping date because sometimes delays occur. However, in almost all situations the estimated ship date is accurate within a day or two. This is the date the order is expected to ship and does not include transit time.

HOW LONG IS SHIPPING?  

Transit time is typically 3-7 business days, depending on where you are located. This may vary from carrier to carrier and whether the item/s are shipped via freight or small packageWe are unable to ship to P.O. Boxes, APO, or FPO military addresses at this time. For shipping outside the US lower 48, please reach out to sales@zebraathletics.com

All products ship LTL or ground, but some products may be eligible for expedited small package shipping. 

WHERE CAN YOU SHIP TO?  

We ship anywhere in the world except for the following countries: Iran, North Korea, Syria, Sudan, Cuba, Venezuela, and any PO Boxes, APO, FPO, and Antarctica.  

WHERE IS MY TRACKING?  

You will receive tracking information within one business day after your order has shipped. Please check your spam or junk folders, as sometimes the tracking information can be found there. If you have not received tracking and it is past your estimated ship date, please reach out to Support@ZebraAthletics.com  

CAN I CHANGE MY ORDER?  

Yes, you can change your order up until it has been packed by our warehouse. If the order has been picked up by a carrier, we can no longer change your order.  

CAN I CANCEL MY ORDER?  

Yes, you can cancel your order up until it has been picked up by a carrier for shipment. After your order has shipped, there will be a fee to cancel your order.  

WHY IS MY ORDER DELAYED? 

Sometimes orders can be delayed past their estimated ship dates. This can be caused by unknown or un-scheduled delays in ocean vessels, freight trains, or delivery trucks, or because of a manufacturing disruption. Zebra always works hard to communicate the most accurate estimated shipping date in case your order is delayed past this date. We will make all attempts to communicate this delay. If you have an extremely important event like a grand opening, installation crew arrival, or other occasion, communicate this to your Zebra Sales Representative.   

WHAT IF I NEED TO CHANGE MY DELIVERY ADDRESS?  

We will make every effort to reroute your order to a new delivery address. If your order has not shipped yet, we can make this change without charging a change of address fee. We will need to collect any increase in freight charges for the new delivery address. However, if your order has already shipped, we will need to collect a change address fee of $100 on top of any increase in freight charges for the new delivery address.  

WHAT IS THE DELIVERY PROCESS LIKE?  

For more information on the delivery process of our Zebra Mats, Puzzle Mats, Wall Pads, and Heavy Bags, visit our Delivery Process Page.  

WHAT DO I DO IF MY ORDER IS DAMAGED?  

If you encounter freight damage, DO NOT SIGN ANYTHING until the order has been fully inspected and all the following steps are taken: 

  • Take pictures of all suspected damage to the product  
  • Document “DAMAGE” on the delivery receipt. Make sure it’s written on both the customer copy and driver’s copy 
  • Once all steps have been completed, you can sign the delivery receipt 

If you experience any difficulties, immediately reach out to our support team at 1-800-989-8085. Once you have your delivery, please reach out to our support team at Support@zebraathletics.com to file a freight claim. This must be completed within 3 business days.  

HOW DO I INSTALL MY EQUIPMENT?

For assistance installing your new equipment, please use the guides below. If you need further assistance, please contact  Support@zebraathletics.com.

Zebra Mats 

Zebra Wall Pads 

Zebra Puzzle Mats 

CAN I CUT MY PRODUCT TO FIT MY SPACE? 

Yes, all Zebra Mats and Wall Pads can be cut to fit your space. Please use the following guides to properly cut your mats.

Zebra Mats 

RETURNS AND WARRANTY

 

WHAT HAPPENS IF I HAVE WATER DAMAGE?  

Zebra Mats are water resistant, but they are NOT waterproof. If your mats sustain water damage, depending on the extent of the water saturation, there is very little that can be done to air out the mats. The foam core acts as a sponge and absorbs water, which will cause mold/mildew down the line. Please reach out to our support team, who can provide a water damage letter (in some cases) that you can provide to a landlord or insurance company. Your sales rep will be the best point of contact to provide you with a quote for replacement mats as well.  

WHAT IS THE WARRANTY PROCESS?  

Please see our terms and conditions for more information on our warranty.  Click here to file a warranty claim.  

CAN I RETURN MY MATS?  

We are happy to accept unused returns within 30 days of delivery if you are unsatisfied with the product (custom products cannot be returned). The original shipping is non-refundable, there is a 15% restocking fee, and the customer is responsible for shipping the product back to our warehouse. Refunds or account credits are typically processed within 5-10 business days after the product is received. Please reach out to Support@zebraathletics.com and reference your Sales Order number in the subject line to begin a return.

OTHER FAQS

 

HOW CAN I CLEAN MY MATS? 

For information on cleaning Zebra Mats, see our Care and Maintenance Guide.

For information on cleaning Zebra Puzzle Mats, see our Care and Maintenance Guide.

WHAT PRODUCTS CAN I USE TO CLEAN MY MATS?

Cleaning your mats is a daily necessity. We always recommend Zebra’s Disinfectant Cleaner. No rinse formulas are best for mats, but it is important to use the appropriate type. Cleaners like Lysol and dish soap don’t require rinsing, but will leave a film on the mats. The film is slippery and may cause injury while training. In time, the film will also cause dirt and other debris to cling to the mats. Harsh cleaners like bleach should not be used on mats. Bleach and other types and brands of mat cleaners may break down the vinyl of the mats. 

I HAVE SMOOTH MATS, NOT TATAMI. DO I NEED TO DO ANYTHING DIFFERENT WITH MY SCRUBBER? 

For smooth Zebra Mats, we recommend purchasing the Micro-Fiber Scrubber Pad to avoid scuffing the surface of your mats.

HOW CAN I MAKE SURE I AM USING MY SCRUBBER MOST EFFECTIVELY FOR CLEANING MY MATS? 

Our Micro-Fiber Scrubber Pad is the perfect addition to Zebra Gym Scrubbers that are used on smooth Zebra Mats and other hard and smooth flooring surfaces. Micro-fiber technology lifts and locks-in dirt and grime, leaving your facility looking crisply clean.

WHAT KIND OF TAPE CAN I USE ON MY MATS? 

You can use any vinyl tape (e.g. electrical or painters tape). If the tape leaves residue, sample a corner of your mat with Goo Gone for removal. This is safe to use in small portions to remove residue left from tape.

CAN I USE A STEAMER TO SANITIZE MY MATS? 

No, the vinyl covering of Zebra Mats is heat adhered to the foam core. Any type of heat will cause bubbling within the mat, which will not be covered under warranty.

WHAT IS THE DIFFERENCE BETWEEN YOGA/FITNESS TILES AND THE ZEBRA PRACTICE BASE? 

Both the Zebra Practice Base and the Zebra Yoga/Fitness Tiles are suited well for home training and studio training. However, there are some differences. The Zebra Practice Base is a great solution for home yoga or fitness training. This 0.5” mat offers both cushion and stability for gentle practice or stand up fitness and martial arts, and is lightweight enough to be easily transported or folded for storage. Our Zebra Yoga/Fitness Tiles are a step up from our Zebra Practice Base. With 1” of thickness, the Zebra Yoga/Fitness Tiles offer extra cushion for more intense yoga practice such as aerial or acro yoga, and are still stable and rugged enough to hold up to commercial grade fitness training. The extra thickness in the Zebra Yoga/Fitness tiles make them particularly well suited for hot yoga, as they are temperature stable and won’t expand or contract like other hot yoga floor. They also have machine cut edges, allowing them to fit tightly together for a permanent install without having to use the chemical sealants and glues other options require. If you have additional questions, contact our yoga and fitness specialist Nick Bez